Fashion giant Zara has become the latest retailer to charge shoppers who return items bought online. Customers now must pay £1.95 to return clothes, with the cost taken from their refund. Items bought online can still be returned for free in stores. High Street firms such as Uniqlo and Next already charge for online returns. Online shopping boomed in the pandemic, but customers are more likely to return items bought online than in store, raising costs for retailers. Analysts said other retailers were likely to follow Zara in charging for returns.
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